求才職稱 | 資格條件 | 工作內容 | 待遇 | 工作地點 | 需求人數 |
助理客服工程師(1年約聘)
(理工科系職缺:是)
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- BS degree in Mechanical, Electrical/ Electro-optical, Controlling Engineering, or other Computer-science related fields - Good attitude on learning new technology and willing to take challenge - Must be a team player, supporting & analytical skills and good working habits - Must be willing to work in semiconductor clean room environment - Good command of English and communication skill
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- Perform preventative maintenance service in customer site - Perform customer site troubleshooting to assist Customer Service Engineer - Serve as customer contact on Technical and Service-related matter and escalate to CSE if needed - Provide service support on urgent case - Be services front line for understanding customer issue and transferring them to the CSE/CSM - Responsible for daily data collection and basic recovery - Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues - Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved - Responsible for new tool move in Tasks, including un-crate/Tooling organizing/ Parts move in and out/ PIP 6S check
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面議
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臺南市
台南市新市區創業路6號2F
| 1 |
InShop Applications Engineer
(理工科系職缺:是)
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Experience Requirements -Experience with software application/support -Experience with and knowledge in script writing -Good English: reading and writing is mandatory Advantages -More years’ experience as a PCB CAM/Engineering system engineer, supervisor or manager -Experience and knowledge in writing different script languages -Good verbal English Personal Skills Requirements -Fast learner, high capacity for working on simultaneous issues Initiative -Team player and good communication -Capable of maintaining a high deliverable rate in an intensive working environment
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Participate in the development and release process of InShop software product versions (preview, alpha, beta, major, minor, service pack) or new projects, by taking active part in requirement collection, discussion, review, testing, version training, supporting the local team or customer, project implementation, solving application issues and supplying workarounds.
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面議
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桃園市
桃園市中壢區青埔路二段111號6樓
| 1 |
客服工程師 Customer Service Engineer
(理工科系職缺:是)
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• Proficient with all office suite applications such as Excel and PowerPoint. • 2+ years of hands-on experience in hardware/software integration, testing and troubleshooting of highly sophisticated semiconductor wafer inspections/metrology systems are preferred. • Proven record of quickly diagnosing problems through analysis of inspection reports, system log files, system parametric diagnostic data and other test results, and provide solutions. • Previous technical support experience is preferred. Having electronic and electromechanical skills in solving sophisticated systems issues. Optomechanical skills are highly preferred. • Strong communications and leadership skills desired. • Semiconductor capital equipment support experience desired. Graduate degree a plus. • Capable to collaborate with technical team for escalations, trouble-shooting and further diagnosis.
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• Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
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面議
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新竹縣
新竹縣竹北市台元街22號(台元科技園區C棟1樓)
| 5 |
應用工程師/Applications Engineer
(理工科系職缺:是)
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• Masters degree in Physics, Maths, Engineering, Material Science, semiconductor process knowledge is a plus, demonstrated independent research and problem solving. • Good presentation and report writing skills. • Good project management, leadership, and interpersonal communication skills.
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• Applications support for wafer inspection tools Responsible for providing technical applications support for the development and implementation of KLA wafer inspection products in customer fabrication facilities. Makes presentations on all aspects of products. • Be responsible for acceptance test, customers training, recipe setup, project execution, and related pre-sales activities. Assists sales staff in assessing potential application of company products to meet customer needs. Provides follow-up support in disseminating technical information on specific applications. • Report regional requirement and update to product division. • Escalate field apps issue to division and follow up for issue fix. Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. • Work with customers and division to maximize the benefit of wafer inspectors • Generate BKM and publish technical paper.
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面議
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新竹縣
新竹縣竹北市台元街22號(台元科技園區C棟1樓)
| 5 |