| 求才職稱 | 資格條件 | 工作內容 | 待遇 | 工作地點 | 需求人數 |
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EUV Customer Support Engineer (Hsinchu/ Taichung/ Tainan)
(理工科系職缺：是)
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Education
BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, Physics or other related fields
Experience
- Fab experience in the Lithography area will be a plus
- Experience or knowledge of semiconductor manufacturing process is preferred
Personal skills
- Good communication skills and command of the English Language
- Must be a strong team player, supporting & analytical skill and good working habits
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Introduction
Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS NPI EUV. The CS NPI EUV team prepares and manages the CS part of the execution of new system maintenance of new ASML machines at customer sites.
Job Mission
- The Customer Support Organization is responsible for the qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
- The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems.
- The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.
- The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific
customer.
Job Description
- Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.
- Performs, repair, retrofits and preventive maintenance on equipment installed at customer sites.
- Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer.
- Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- Assists customers in the receipt, installation, and testing of company equipment.
- Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
- Provides service education to customer’s service and operations staff.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Field Service Engineers.
- Completes service, expense reports, and other administrative responsibilities in accordance with procedures and with supervisor’s approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.
Context of the position
At customer sites / office
| 面議 |
不限
新竹 台中 台南
| 10 |
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EUV System Install Engineer (Tainan)
(理工科系職缺：是)
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Education
BS degree (Engineering, Metrology, Mathematics, Mechanical, Mechatronics, Electronics, (Applied) Physics) or equivalent experience.
Experience
Mechanical aptitude and knowledge of electronics and/or semiconductor processes.
Knowledge of safety procedures required.
Personal skills
Good rapport with people, analytical thinker, structured approach, process oriented, and excels in a dynamic environment. Must be flexible, stress resistant, and able to work independent as well as in a team. Good knowledge of the English language. Excellent communication skills with ability to digest technical details into information that can be used to make business decisions, communicate with customers, and influence others.
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Introduction
The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local Customer Support branches perform these tasks for the customers within the specific region.
Job Mission
To install leading edge lithographic systems, at the customer site, within specifications, on time, with quality exceeding the customer’s expectations.
Job Description
Work together with world-wide engineers at customer side.
Equipment Install Engineer requirements:
• Work safely and meet WW customers / ASML designated safety rules –regulations at all time;
• Assembles high quality complex products resulting in ASML finished products;
• Adjusts the assembled products according to the specifications;
• Perform complex adjustments, upgrades, and diagnose problems with limited support;
• Disassemble ASML products in accordance with established specifications;
• Install and de-installing ASML Machines in a clean room environment;
- De-crating, transporting, and assembling high-tech lithography machines into the semiconductor fab;
• Testing the product for operation and functioning, with the help of test equipment and test protocols;
• Ability to perform highly sensitive procedures in a time sensitive and precise fashion;
• Evaluate and diagnose problems and make appropriate repairs;
• Observe and report about regular and/or on-going problems that occur in the construction of products or their operation;
• Pointing out and/ or solving technical problems during the work in consultation with the available resources in order to reduce interruption of production;
• Handle customer questions, requests and assist customers in a professional manner;
• Prepare written technical reports if required;
• Identifies and acts on Quality, Cycle time and Safety improving opportunities for ASML benefits;
• Work with co-workers (subcontractors, agents), customer & local field support, factory install engineers and relevant supporting team(s);
• Expected to travel 50 - 75% of the time to customers worldwide.
| 面議 |
臺南市
台南
| 10 |
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EUV Upgrade Engineer (Tainan)
(理工科系職缺：是)
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Education
Bachelors degree in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, and Computer Science.
Experience
- Experience in a customer support department for high tech products. Photo-lithography, Electro-Mechanical or Ultra Clean Vacuum.
- Engineers with 2-3 years ASML EUV or NXT systems metrology experience are preferred.
- Precondiction: Must be able to speak / read / write English language
Personal skills
- Open for cultural differences.
- Motivated, pro-active, self-driven and flexible.
- Good technical skills, analytical skills, and hands-on skills.
- Good documentation skills.
- Multitasker with the ability to work in different and difficult working environment.
- Good team player who is committed to the success of ASML.
- Good customer skills.
- Good communication skills, verbal and written, in English.
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Introduction
Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CS EUV Upgrade. The CS EUV Upgrade team prepares and manages the CS part of the execution of system upgrade of ASML EUV machines at customer sites. These upgrades are done in close cooperation with EUV Factory and associated parties/projects in shift schedules at customer production environment over a period of 2-3 months.
Job Mission
Manage and execute complex field upgrades and activities, enabling the field teams to unlock the potential of ASML EUV products for our customers.
Job Description
- Work safely and meet customers / ASML designated safety rules –regulations at all time
- As an ASML Upgrade Engineer you will be an ASML ambassador at customer sites across the globe.
- Execute hardware for upgrade and perform system setup for complex upgrade packages, difficult field swaps and “bring to spec packages”.
- Your “can-do, will-do” attitude will enable you - together with a team of ASML engineers - to overcome whatever obstacles get in your way.
- Provide feedback to improve cycle time and performance, utilize the zero error repeat concept during upgrade preparations and executions, and perform post upgrade recovery and analysis.
- You are expected to have a general knowledge of lithography machines.
- Troubleshoot and solve problems related to upgrade hardware installation in close cooperation with a generalist and coordinator.
- Maintain and improve personal upgrade skills and general engineering knowledge such that majority of the problem can be solved without escalation.
- This position will require international travel (up to 70%) to the field offices worldwide for upgrades implementation and support, and self-development training in the factory or other site.
Other information
- Flexibility to travel to other countries including Taiwan, Korea, USA and Israel, with short notice (up to 70%) if needed, with uninterrupted periods up to 6-8 weeks in a row.
- Candidates are expected to support the CS Upgrades for at least 2-3 years upon completion of training
| 面議 |
臺南市
台南
| 10 |
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DUV Customer Support Engineer (Tainan)
(理工科系職缺：是)
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Education
BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, Physics or other related fields
Experience
- Fab experience in the Lithography area will be a plus
- Experience or knowledge of semiconductor manufacturing process is preferred
Personal skills
- Good communication skills and command of the English Language
- Must be a strong team player, supporting & analytical skill and good working habits
|
Introduction
Within ASML the sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.
One of the departments in this sector is CS HVM. The CS HVM team prepares and manages the CS part of the execution of new system maintenance of new ASML machines at customer sites. These Installations are done in close cooperation with Field Factory System Install Engineering (FF SIE) in shift schedules at customer production environment over a period of 3-4 months.
Job Mission
- The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
- The Customer Support Engineer (CSE), an ambassador for ASML, must be the first line of support for the repair and maintenance of the ASML Systems.
- The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.
- The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific
customer.
Job Description
- Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.
- Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites.
- Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer.
- Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
- Assists customers in the receipt, installation, and testing of company equipment.
- Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
- Provides service education to customer’s service and operations staff.
- Ensures that parts are available and as specified for service requirements.
- Maintains appropriate tools are on hand and as required.
- Travels as required for the purposes of performing service activities at customer sites or backfilling for other Field Service Engineers.
- Completes service, expense reports, and other administrative responsibilities in accordance with procedures and with supervisor’s approval.
- Uses company technical documentation and provides feedback for improvement.
- Performs other duties as assigned.
Context of the position
At customer sites / office
| 面議 |
臺南市
台南
| 10 |